Shipping and return policies for Suriya Recordings

Shipping Info

All orders ship from the United Kingdom. Please be prepared to pay the CUSTOMS DUTY, TAXES / VAT that your country charges. Those fees are strictly the responsibility of the buyer. We are NOT and CANNOT be responsible for what your country charges. We do not declare packages at less than paid value, and we do not make special accommodations such as opening your package and only shipping discs.

WHAT COUNTRIES DO WE SHIP TO?

The following countries are currently available for shipment of goods: Argentina, Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, US.

My Country Is Not Listed

There are various factors that we take into consideration to determine if we can ship to any given country. If your country is not on the above list please check back in the future to see if we now ship to your country. Please note: SURIYA RECORDINGS may decide to change the standard shipping carrier for your order based on rate, weight or order make-up at any time. SURIYA RECORDINGS does not guarantee that your order will ship by any particular carrier or method. Orders are typically filled within two business days. Backorders are shipped the day we receive the backordered merchandise.

*Not all items will be able to be shipped to all countries. If there are restrictions on an item shipping to your country that portion of your order will be cancelled. You will be notified via email.

SHIPPING METHODS
Standard Shipping

We offer FREE shipping on your orders via standard delivery in UK only, and for a small charge worldwide. On average, your order will take2 to 4 business days for UK orders, and 8-15 business days to reach you worldwide. However, there may be delays and in some cases it can take up to 45 days to arrive. Standard Orders are shipped worldwide via Airmail in conjunction with Royal Mail and your local postal service. Your package is delivered by your regular postal worker. Royal Mail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream. Delivery times vary based on the shipping destination. Unfortunately, there is no way to track these packages. If you wish to track your order you MUST select Recorded Shipping.



Recorded Shipping WITH Tracking

We allow you to upgrade you shipping to Recorded for most countries. The ship time for this service is 2 to 10 days depending on the country and is fully trackable. To see the rates, please check the Shipping Method pull down menu in your cart. If you do not see an option for Expedited Shipping, it is not available to your location. Please be advised that only the first shipment will ship via expedited delivery any back orders or future releases will be shipped via standard shipping.

Return Policy

If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 14 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.

If you simply changed your mind, please notify Customer Service within 14 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.



Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

Contact Customer Service
You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service info@suriyaworldmusic.com

Please include the following information in your e-mail:

Your order confirmation number
Your name
Your e-mail address
Item UPC# (barcode)
Product Name
Reason for return


Pack and Send
Fill out the return label (provided on the back of your invoice).
Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
Enclose the original packing slip in the package.
Affix the return label to the outside of the package and send to the following address:
Return Address

SURIYA RECORDINGS
ATTN: Renato Roversi
11 Greenham House
55 Stanborough Road
Hounslow
TW3 1YF
United Kingdom